Seems like you're using an old browser. Things on the website might not work as they should.
Free worldwide shippingFree returns
Select shipping country
Safe payments

Frequently Asked Questions

Life can be confusing at times, but we’re here to help with any "Roser" related questions!

Do you have a store I can visit? is an online store and has no physical store available for customers to visit.

Do you have a size guide?
Our size guide is available here

I need help with ordering. Is there someone I can contact?
One of our friendly customer service members will gladly help you out with your order! Check out the contact us section for more information.

What payments do you accept?
We accept the following forms of payment: Credit cards and debit cards (Visa, Mastercard, American Express), Paypal and "Roser" gift vouchers.

How do I know if the purchase I made was successful?
When you make a purchase with, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve made an order but have changed my mind. How can I change my order?
You need to be quick! If you want to change your order, contact us as soon as possible. We are pretty quick with processing and packing orders and your order can only be changed as long as your order has not already been shipped.

How do I cancel my order?
We are fairly quick with processing orders and ship as fast as possible so if you want to cancel your order, contact us as soon as possible! Your order can be cancelled as long as it hasn’t already been shipped.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their NA-KD purchase. For more information, read our return policy.

Do I have to use my voucher in one transaction?
No, vouchers can be redeemed on as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question we haven't answered? Get in touch with us here.

    Worldwide Shipping
    Easy Returns
    Safe Payments
    Sign up for our newsletter
    Be the first with the latest news and take advantage of some great offers

    Payment methods

    Shipping methods

    Select country and language

    About Roser The Label - The ultimate brand that offers a gorgeous collection of all different products created to inspire you, with more styles to come! Natalie Roser is a model, influencer and now a designer! She gives you a global fashion online marketplace with free worldwide shipping. With years of fitting experiences, she knows the perfect fit and now her ideas have been brought to life.

    Popular categories at Roser The Label

    Natalie Roser has created styles within the most popular categories. Here you can find the perfect Playsuits, Jumpsuits, Dresses and Accessories that you are looking for. Stay tunes for all our new styles!

    Size guide
    Jeans / Trousers
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item. 

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)